e-respons.com has a zero-tolerance spam policy – We have internal systems in addition to our support team monitors all import and broadcasts.
e-respons.com has developed an internal system to, among other things, to measure the number of import and removals measured up against the hard bounce, soft bounce, complaints, clicks / impressions, number of nactive recipients as well as well as previously unsubscribed recipients who comes in, everyone has a score which makes e-respons.com able to assess manager’s list quality.
If our internal systems or sopport team conclude that there can be no spam then there will immediately be entered into a dialogue with the customer to solve the problems.
If our internal systems or support team will conclude that there is spam or worse lists will manager with immediate effect be closed without the possibility of getting the account reopened.
e-respons.com can not be held liable for a closed account regardless of whether the manager had to suffer a loss – which will after the closure of the account will be forwarded documentation for closure and a copy of manager lists.
If you know of or suspect violations of e-respons.com rules, please contact our support team immediately on firstname.lastname@example.org.
All newsletters are sent through e-respons.com will contain an unsubscribe link – If a manager should try to remove this link will be warned not to do it. If the link is removed or disabled will the manager be terminated at e-respons.com.
How difinere e-respons.com spam?
Spam is unsolicited email also known as UCE (unsolicited commercial e-mail). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.
It is also a requirement to follow the consumer ombudsman guidelines about sending newsletters. quote:
What is spam? Spam is unsolicited electronic communications which contain advertising or other form of marketing that you have not consented to receive.
Spam is regulated in the Marketing Practices Act § 6, as DCO supervises. To be sure that the letter you received is spam (as defined), please answer yes to the following questions:
• Is the received spam sent by a trader? Only traders sending of electronic advertising, which is prohibited. It is, for example, e-mails from private persons, political associations, associations with charitable purposes and public authorities are generally not prohibited by law.
• Is the inquiry unsolicited? An electronic application is considered unsolicited if you do not advance positively have agreed to receive advertising in specific areas of the consignor. Remember to consider if you ever have said yes to advertising, signed up for a newsletter or the like. If so, the advertisement as a starting point not unsolicited and is not illegal.
• Is the approach deployed in order to sell goods or services? An application must contain advertising. An electronic application that contains no advertising, is not illegal, even if it is unsolicited.
What about pre-existing business relationship?
e-respons.com accept imports of lists if the recipient of your e-mail have made a purchase, requested information, responded to a questionnaire survey, participated in competitions or had offline contact with you, but for all import rule, the only contacts with valid consent be introduced in e-respons.com’s system.
How difinere e-respons.com an informed consent?
The recipient of your newsletters are clearly informed about the collection and use of the recipient’s details and has consented prior to such collection and use.
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